Terms & Conditions

Website Terms & Conditions

Warranties and guarantees

All brand new products are covered by a manufacturers guarantee for the period advertised with the product, all brand new products automatically come with 12 months parts and labour guarantee for faulty parts and workmanship.
Unless otherwise stated i’e commercial or heavy duty, manufacturers warranty only covers domestic use, manufacturers warranties do NOT cover foreign objects, abuse, damage caused by improper use, Charges may apply if faults are caused by the user.
No cover for damage caused by faulty goods.
In most cases extended warranties have to be registered with the manufacturer within 14 days of purchase date unless otherwise stated, failing to register for an extended warranty will result in the loss of any extended warranty period, it is the responsibility of the purchaser to register the warranty.

Discounts for damaged goods

Occasionally appliances have cosmetic damage, purchasers have the right to refuse goods should they be cosmetically damaged on the front or in a visible location, a discount may be offered in this case, damage must be reported immediately, cosmetic damage will not affect the warranty or guarantee on the appliance.

Delivery , installation , disconnection

All purchases above £200 include delivery , installation and disconnection of your old appliances “except gas” (see gas installation) and American fridge freezer (see American fridge freezers) within the stated postcodes and provided the following terms and conditions are met.

Disconnection of old machines
Prices include disconnection, switches and taps must be in working order, if this condition is not met charges may apply.

Services
(electricity, water, drain) must be within 1.0m of any installation.

Electricity supply must have a UK 3 pin 13amp plug socket within 1.0m of the installation, we will Not connect to any extension lead without approval from a qualified electrical engineer, hard wired installations may be subject to charges.
Cooker connection will be carried out by a suitably qualified electrical engineer, should new cables be needed this will be subject to extra charges.

Water supplies must have a working “3/4 tread” tap accessible within 1.0m of the installation, installation teams have extended hoses if these are needed this will be subject to extra charges.

Drain connection must be either by means of a stand pipe or under sink connection within 1.0m of the installation. Installation teams have hose extensions if these are needed this will be subject to extra charges.

Gas installation (Charges Apply)
In accordance with very strict laws applied to gas installations. All gas installations are carried out by a 3rd party “Gas Safe” engineer. Please ask for a quotation prior to purchase.

Steps, stairs and door ways
Delivery and installation only includes taking an appliance up 13 steps from van to installation and each step must have a minimum width of 70cm wide, Please notify us if you have more than 13 steps, doorways must be wide enough to fit your new appliances through, doors and frames can be removed and refitted this will be charged accordingly, it is the purchasers responsibility to ensure suitable access.

American Fridge freezers
Prices shown include delivery to your door only, a charge of £100 will be applied to fit one inside your house, this is due to the size + weight and difficult nature of these machines , for water connection- a tap with 3/4 thread must be located within 2.0m of the installation. It is the purchasers responsibility to ensure suitable access.

Delivery is only included in these postcodes
EX19 EX20 EX21 EX22 EX23 EX38 EX39
PL15 PL16 PL17 PL18 PL19 PL20 PL27 PL29 PL30 PL31 PL32 PL33 PL34

Delivery outside theses postcodes can be arranged subject to additional charges. Please ask for a quotation Prior to purchase.

Delivery will take place within 3-5 working days, next day delivery can be arranged and will be subject to additional charges, Please ask for a quotation Prior to purchase.

Installation teams can refuse to carry out installations should they feel it unsafe or that the terms and conditions set out above are not met.

Your statutory rights are not affected by these terms and conditions